2025 AGENDA

All events will be held at the Knoxville Convention Center unless otherwise noted.
As of 5/22/2025 - subject to change

Sunday, July 27

Name Session ID CE Type Location Name
10:00 AM - 12:00 PM
CWP-KT Board Meeting2621151 Room 300B
AWWA Board Meeting2621150 Room 300A
11:30 AM - 4:00 PM
Exhibitor Setup2621157 Exhibit Hall A
11:30 AM - 7:00 PM
Registration Open2621147 Park Exhibit Hall Concourse
12:45 PM - 2:45 PM
Facility Tour: Drinking Water Focus2620932PDH, DWKUB Mark B. Whitaker Water Treatment Plant
1:00 PM - 4:00 PM
Water for Life Community Event2621152 World's Fair Park
1:30 PM - 3:30 PM
Facility Tour: Clean Water Focus2620931PDH, WWKUB Kuwahee Water Resource Recovery Facility (WRRF)
2:00 PM - 4:00 PM
Utility Leadership Forum (Invitation Only)2621153 Room 300B
5:00 PM - 7:00 PM
Meet & Greet Reception2621154 Exhibit Hall A

Monday, July 28

Name Location Name
7:00 AM - 10:30 AM
Coffee BarPark Exhibit Hall Concourse
7:00 AM - 6:00 PM
Registration OpenPark Exhibit Hall Concourse
8:00 AM - 10:00 AM
Breakfast/Opening Session/AwardsBallroom DEFG
9:30 AM - 12:00 PM
Exhibit Hall OpenExhibit Hall A

Breakouts

Name Session ID CE Type Track Location Name Speakers
10:30 AM - 11:00 AM
TN Drinking Water Update2995064PDH, DW, TNUBRegulatory Update TNBallroom A
Water Policy in the 119th Congress2992869PDH, DWDrinking Water QualityBallroom B
Stick It Where the Sun Don't Shine: A Challenging Design for an Underground EQ Basin for Memphis, TN2992870PDH, WWCollectionsBallroom C
Rays Vs. Reactions: Peracetic Acid vs UV Disinfection for Small Package Wastewater Treatment Plants2995062PDH, WWOther/Special TopicsRoom 300C
From Maps to Chats: How to Talk Data with StoryMaps and ChatGPT2992871PDHData AnalyticsRoom 300D
Louisville MSD NDPS Replacement Project -Design of a 30 MGD Self-Cleaning Trench-Style Wet Well2992872PDH, WWOdor ControlRoom 301A
Double Trouble to Single Solution - Replacing Existing Intake and Transfer PS with One Intake PS2992873PDH, DWModeling/PlanningRoom 301B
Improving Redundancy and Resiliency at the 100-year old Mark B. Whitaker WTP2992874PDH, DWWater SupplyRoom 301C
Leveraging CMAR for Delivery of Complex Upgrades Within a Water Treatment Plant2992875PDH, DWConstruction: Alternative DeliveryRoom 301D
From Sandblasting to Final Coat -Rehabilitating an Anaerobic Digester2992876PDH, WWBiosolidsRoom 301E
10:30 AM - 12:00 PM
Student Career Fair3111364 StudentsPark Concourse, Level 2
11:00 AM - 11:30 AM
TN Clean Water Update2995067PDH, WW, TNUBRegulatory Update TNBallroom A
Tennessee WIIN Lead Testing in School and Child Care Program2992877PDH, DWDrinking Water QualityBallroom B
A New Era for Chattanooga's Sewer Rehab Program: How the Pandemic and AI Changed the Strategy2992878PDH, WWCollectionsBallroom C
Doing More with Less: Pilot Demonstration of Novel Biogel Intensification Technology2995065PDH, WWOther/Special TopicsRoom 300C
Using AI at Treatment Facilities to Save Time and Money2992879PDH, TNUBData AnalyticsRoom 300D
Highway to Hellacious Sulfide2992880PDH, WWOdor ControlRoom 301A
Nutrient Trends in Kentucky: How Statewide Progress Compares with Regional and National Metrics2992881PDH, DWModeling/PlanningRoom 301B
PFAS Mitigation Process2992882PDH, DWWater SupplyRoom 301C
Anchor Down! Challenges of Upgrading Public and Private Utilities on a 150 Year Old Campus2992883PDHConstruction: Alternative DeliveryRoom 301D
Developing a Leak Detection and Repair Program to Improve Safety and Reduce Fugitive Emissions3200825PDH, WWBiosolidsRoom 301E
11:30 AM - 12:00 PM
TN Legislative Update2995068PDH, DW, TNUBRegulatory Update TNBallroom A
Corrosion Control Treatment Desktop Studies: NKWD’s Experience2992885PDH, DWDrinking Water QualityBallroom B
Starting a Private Property Illicit Discharge Program for Kentucky's Largest Wastewater System2992886PDH, WWCollectionsBallroom C
Advancing Software Implementation in a World of Uncertain Guarantees2995066PDHOther/Special TopicsRoom 300C
LCRR Inventory Development: Lessons in Records Review, Technology Selection, and Project Alignment2992887PDH, DWData AnalyticsRoom 300D
Automated H2S Sampling - Smells Like the Future2992888PDH, WWOdor ControlRoom 301A
Every Vision Needs a Plan: The Master Planning Process for Data-driven Capital Investment2992889PDH, DWModeling/PlanningRoom 301B
Memphis Regional Megasite - The State of Tennessee's Promise of Infrastructure2992890PDH, DWWater SupplyRoom 301C
The Future of Collaborative Delivery Methods in Kentucky and Tennessee2992891PDHConstruction: Alternative DeliveryRoom 301D
Enhancement of Anaerobic Digestion with the Microbial Hydrolysis Process2992892PDH, WWBiosolidsRoom 301E
Name Location Name
12:00 PM - 1:30 PM
Awards LuncheonBallroom DEFG
Name Location Name
1:00 PM - 6:00 PM
Exhibit Hall OpenExhibit Hall A

Breakouts

Name Session ID CE Type Track Speakers Location Name
1:30 PM - 2:00 PM
KY Drinking Water Update3200859PDH, DWRegulatory Update KYBallroom A
Early Is On-Time, On-Time Is an NOV, PFAS Conceptual Treatment Study, Tennessee American Water Co.2992894PDH, DWDrinking Water Emerging IssuesBallroom B
Emerging PFAS regulations and solutions for wastewater utilities2992895PDH, WWClean Water Emerging IssuesBallroom C
YP Ice Breaker2995071PDHYoung ProfessionalsRoom 300C
Benchmarking Leak Detection in the Digital Age: A Comparative Analysis of Methods2992896PDH, DWWater Loss/Non-Revenue WaterRoom 300D
Dealing with Odor Issues: Troubleshooting and Solutions for H2S Level Surges Exceeding Plans by 10x2992897PDH, WWOdor ControlRoom 301A
To Measure or Not to Measure? Greenhouse Gas Emissions from Wastewater Treatment2992898PDH, WWSustainabilityRoom 301B
A Selection Framework for Effective Lead Sampling in Drinking Water: Methods and Comparisons2992899PDH, DWDistributionRoom 301C
Precision in Progress: Advanced 3D Modeling for Water Treatment Capacity Expansion2992900PDH, DWEngineering & ConstructionRoom 301D
Utilizing Existing Infrastructure to Accommodate New Technology2992901PDH, WWBiosolidsRoom 301E
2:00 PM - 2:30 PM
KY Clean Water Update2995083PDH, WWRegulatory Update KYBallroom A
One Size Does Not Fit All: Tailoring PFAS Treatment to the WTP2992902PDH, DWDrinking Water Emerging IssuesBallroom B
Supercritical Fluids and SC Water Oxidation Applied to PFAS2992903PDH, WWClean Water Emerging IssuesBallroom C
YP Icebreaker; YP Keynote: Being Boss and Being Leader - What's the Difference?2995072PDHYoung ProfessionalsRoom 300C
K9 Water Leak Detection with Demonstration2992904PDH, DWWater Loss/Non-Revenue WaterRoom 300D
Have You Tried Oxygen Injection for Odor Control? MSD's Success Story2992905PDH, WWOdor ControlRoom 301A
Mission: Build the Most Sustainable Water Treatment Plant in the World2992906PDH, DWSustainabilityRoom 301B
Kentucky Implementation of the Lead and Copper Rule Revisions2992907PDH, DWDistributionRoom 301C
Chattanooga Solves Its Consent Decree Puzzle2992908PDH, WWEngineering & ConstructionRoom 301D
The Calm Between the Storms -Nashville's Central Biosolids Facility Optimization Ahead of Expansion2992909PDH, WWBiosolidsRoom 301E
2:30 PM - 3:00 PM
KY Legislative Update2995085PDH, DWRegulatory Update KYBallroom A
Characterization of Reservoir Sediments for RCRA Metals and PFAS Using a Probablistic Approach2992910PDH, DWDrinking Water Emerging IssuesBallroom B
Private Collection Systems "The Struggle is Real"2992911PDH, WWClean Water Emerging IssuesBallroom C
YP Keynote: Being Boss or Being Leader - What's the Difference?2995073PDHYoung ProfessionalsRoom 300C
City of Gatlinburg Water Loss Management Plan2992912PDH, DWWater Loss/Non-Revenue WaterRoom 300D
Chemical Dosing Optimization Using Machine Learning2992913PDH, WWOdor ControlRoom 301A
A Gallon of Water for Your Query: Sustainable Approaches to Quenching AI's Thirst2992914PDHSustainabilityRoom 301B
Keep Your Projects Flowing: A Phased Approach (McDonald Farm Planning)2992915PDH, DWDistributionRoom 301C
Enhanced Collaboration in Collaborative Delivery2992916PDHEngineering & ConstructionRoom 301D
PFAS in Wastewater -From Research to Reality2992917PDH, WWBiosolidsRoom 301E
Name Location Name
3:00 PM - 4:30 PM
Student Poster CompetitionExhibit Hall A
Ice Cream SocialExhibit Hall A
3:00 PM - 5:00 PM
Top Ops CompetitionKICC M101/102 (Level 1)
Tapping CompetitionExhibit Hall A
4:00 PM - 5:00 PM
Tap Water Taste Test CompetitionExhibit Hall A
4:00 PM - 6:00 PM
Exhibitor Cocktail HourExhibit Hall A
Next Round Brewing Beer TastingExhibit Hall A
5:00 PM - 6:00 PM
YP Networking Social (YPs Only)Scruffy City Hall

Tuesday, July 29

Name Location Name
7:00 AM - 8:30 AM
Awards BreakfastBallroom DEFG
7:00 AM - 10:30 AM
Coffee BarPark Exhibit Hall Concourse
7:00 AM - 2:00 PM
Registration OpenPark Exhibit Hall Concourse
8:30 AM - 1:30 PM
Exhibit Hall OpenExhibit Hall A

Breakouts

Name Session ID CE Type Track Speakers Location Name
8:45 AM - 9:15 AM
Case Study of Tennessee Service Line Inventories and Strategies for LCRI Compliance2992918PDH, DWDrinking Water QualityBallroom A
Working Smarter: Leveraging Modern Tools to Meet the Challenges of Nashville's Ambitious Project2992919PDH, DWDrinking Water TreatmentBallroom B
Wet Weather Storage Facility Construction Challenges in Clarksville, Tennessee2992920PDH, WWCollectionsBallroom C
From Analog to Digital: A Water Utility's Advanced Metering Infrastructure (AMI) Journey2992921PDH, DWMetering-BillingRoom 300C
Strategic Planning Project/Employee Engagement2992922PDH, TNUBWorkforce/CultureRoom 300D
A Decade of Decisions - Water Resource Recovery on the Cumberland Plateau2992923PDH, WWWater Resource RecoveryRoom 301A
Emergency Preparedness Programs - Putting you AWIA RRA & ERP Plan to Work2992924PDH, TNUBSafety & SecurityRoom 301B
Flowing Forward: Overcoming Challenges to Fuel Murfreesboro's Growth!2992925PDHEngineering & ConstructionRoom 301C
Elevating Excellence -The Operations Career Ladder2992926PDH, WW, TNUBManagementRoom 301D
A SCWO Demo: How Supercritical Water Oxidation is Transforming Waste Management in Orlando, FL2992927PDH, WWBiosolidsRoom 301E
9:15 AM - 9:45 AM
Planning for Piloting - Development of Spring Hill, TN's Advance Purification Pilot Test Plan2992928PDH, DWDrinking Water QualityBallroom A
Revolutionary PFAS Recovery Using Continuous Ultra Filtration & Colloidal Activated Carbon2992929PDH, DWDrinking Water TreatmentBallroom B
Controlling Ebenezer Sewer Basin: FUD's $17.5M Plan to End SSOs2992930PDH, WWCollectionsBallroom C
Transitioning from AMR to AMI Meter Reading System2992931PDH, DWMetering-BillingRoom 300C
Results from the Tennessee Water Workforce Survey2992932PDH, TNUBWorkforce/CultureRoom 300D
Ashland WRRF Expansion and Improvements Project Equipment Pre-Procurement - Lessons Learned2992933PDH, WWWater Resource RecoveryRoom 301A
How Safe Are You? Cybersecurity of SCADA in Water and Wastewater Utilities Explained2992934PDH, TNUBSafety & SecurityRoom 301B
From Deteriorating to Award-Winning -Solving Complex Upgrades to an Existing Sewer Treatment Plant2992935PDH, WWEngineering & ConstructionRoom 301C
Succession Planning and Talent Identification: Some Great Examples (and One Failure)2992936PDH, TNUBManagementRoom 301D
Lessons Learned from the City of Franklin's New Thermal Hydrolysis Process2992937PDH, WWBiosolidsRoom 301E
9:45 AM - 10:15 AM
Under Pressure: Efficiently Executing Your PFAS Pilot Program2992938PDH, DWDrinking Water QualityBallroom A
Protection from Chlorine Gas Leaks...and Errant Golf Balls!2992939PDH, DWDrinking Water TreatmentBallroom B
Keeping up with Capacity: Model-based Flow Accounting2992940PDH, WWCollectionsBallroom C
Is Your Utility Business Office Properly Staffed?2992941PDH, TNUBMetering-BillingRoom 300C
Building Tomorrow's Water Workforce: Fostering Growth for Young Professionals2992942PDH, TNUBWorkforce/CultureRoom 300D
Designing to Low DO: Full-Scale Implementation of Suboxic Biological Nutrient Removal2992943PDH, WWWater Resource RecoveryRoom 301A
Integrating Safety Compliance into Operational, Maintenance, and Engineering Practices2992944PDH, TNUBSafety & SecurityRoom 301B
Drinking It In: The Challenges of Designing New Intakes in the Cumberland River2992945PDH, DWEngineering & ConstructionRoom 301C
David Hawes WWTP Upgrades: Perspective from the Owner, Engineer, and Contractor2992946PDH, WW, TNUBManagementRoom 301D
Thinking Outside the Box - Practical Considerations for Implementing Advanced Biosolids Technologies2992947PDH, WWBiosolidsRoom 301E
Name Session ID CE Type Track Speakers Location Name
10:30 AM - 11:00 AM
A,B,C Easy as Phases 1,2,3 of Nashville's Historic 8th Avenue Reservoir Rehabilitation Project2992948PDH, DWRehabilitation - DWBallroom A
Tennessee Surface Water Treatment with SiC Ultrafiltration -Case Studies2992949PDH, DWDrinking Water TreatmentBallroom B
Flattening the Curve on I/I2992950PDH, WWCollectionsBallroom C
Meeting ARPA Grant Reporting Requirements: Essential Asset Management Plan Guideline2992951PDH, TNUBFinanceRoom 300C
Customer Journey Mapping for Field Communication Planning2992952PDHExternal CommunicationsRoom 300D
Non-Potable Reuse of Municipal Wastewater in Lieu of Discharge2992953PDH, WWWater Resource RecoveryRoom 301A
Hurricane Helene Impacts to Newport Utilities2992954PDHOther/Special TopicsRoom 301B
No Flow, No Problem: A Design-Build Approach at Carr Creek State Park2992955PDHSmall SystemsRoom 301C
Maryville's WWTP Expansion Planning -From Many Choices to Preferred Solution, a Defensible Process2992956PDH, WWModeling/PlanningRoom 301D
Sliplining Pipelines2992957PDH, WWRehabilitation - WWRoom 301E
11:00 AM - 11:30 AM
Optimizing Aquifer Production: Insights from Louisville's RBF System and Its Maintenance2992958PDH, DWRehabilitation - DWBallroom A
Bridging Centuries: Upgrading a 1920s Filter Building with GAC Contactors for the Next 100 Years2992959PDH, DWDrinking Water TreatmentBallroom B
Nashville Sewer Separation Project - Pros and Cons of 1D vs 2D Modeling2992960PDH, WWCollectionsBallroom C
Pocket Full of Scenarios. Financial planning for a Treatment Plant Expansion2992961PDH, TNUBFinanceRoom 300C
LCRI Crisis COMMS: How to Successfully Handle Sensitive Public Notifications in Just 24 Hours2992962PDH, TNUBExternal CommunicationsRoom 300D
Latest Case Studies of Aerobic Granular Sludge2992963PDH, WWWater Resource RecoveryRoom 301A
Taking the "Forever" out of "Forever Chemicals": A Review of Destructive Technologies for PFAS2992964PDHOther/Special TopicsRoom 301B
Waverly Flood Recovery - 4 Years Later2992965PDH, TNUBSmall SystemsRoom 301C
How to Get More Flow (NWUD Mowbray Mountain Water Storage)2992966PDH, DWModeling/PlanningRoom 301D
Excellence Beyond Compliance: An Update of Hamilton County's Consent Decree2992967PDHRehabilitation - WWRoom 301E
11:30 AM - 12:00 PM
Increasing the Resilience of Water Distribution Systems2992968PDH, DWRehabilitation - DWBallroom A
PFAS Destruction in Reverse Osmosis Concentrate Using UV-Advanced Reduction Processes2992969PDH, DWDrinking Water TreatmentBallroom B
Mastering the Plan -Best Practices for Collection System Master Planning2992970PDH, WWCollectionsBallroom C
Practical Tips and Tricks for Navigating TDEC ARP Reimbursements, Site Inspections, & More2992971PDH, TNUBFinanceRoom 300C
It's Not What You Say, But How You Say It: Move from Technical to Conversational Communication2992972PDH, TNUBExternal CommunicationsRoom 300D
Disentangling the Mystery of Microplastics in Tennessee's Wastewater and Receiving Streams2992973PDH, WWWater Resource RecoveryRoom 301A
Mayfield, Kentucky Tornado: Case Study2992974PDHOther/Special TopicsRoom 301B
Small System Improvements for PFAS Removal2992975PDH, WWSmall SystemsRoom 301C
Building Better Water Systems with Hydraulic Modeling2992976PDH, DWModeling/PlanningRoom 301D
Sewer Rehabilitation in The Swamp2992977PDH, WWRehabilitation - WWRoom 301E
Name Location Name
12:00 PM - 1:30 PM
Lunch BuffetExhibit Hall A

Breakouts

Name Session ID CE Type Track Speakers Location Name
1:30 PM - 2:00 PM
Planning Ahead: How Collierville is Preparing its Water and Sewer Systems for the Future2992978PDH, DW, WWSystem ManagementBallroom A
Construction of Conventional Filters for an Unconventional Reason2992979PDH, DWDrinking Water TreatmentBallroom B
Evaluation & Design of Aerobic Granular Sludge (AGS) for Grassland STP2992980PDH, WWCleanwater TechnologyBallroom C
Supporting Sustainable Community-Driven Water & Wastewater Infrastructure Solutions Through Equity2992981PDHDiversity, Equity & InclusionRoom 300C
A Marathon, Not A Sprint: Public Outreach for the City of Franklin's Future Clean Water Facility2992982PDH, TNUBCustomer RelationsRoom 300D
Promoting Collaboration between Stakeholders to Strengthen Industrial Pretreatment Programs2992983PDH, WWIndustrial PretreatmentRoom 301A
Ridgetop Development: Addressing Infrastructure Expansion for Growth2992984PDHEngineering & ConstructionRoom 301B
From Lines to Layers - Modernizing the University of Memphis's Utility Maps2992985PDHAsset ManagementRoom 301C
To Grow or Not to Grow2992986PDH, DWDistributionRoom 301D
Catastrophic Urban Flood Plan2992987PDHStormwaterRoom 301E
2:00 PM - 2:30 PM
Ten Critical Metrics for Effective Utility Management2992988PDHSystem ManagementBallroom A
SCADA Solutions for an Imperfect World - Modernization of Existing DCS Control System2992989PDH, DWDrinking Water TreatmentBallroom B
How Does It REALLY Work? A "One Year Later" Owner Review of the Central Optimization Project.2992990PDH, WWCleanwater TechnologyBallroom C
Women at Work: Perspectives of Heavy Equipment Operators2995087PDHDiversity, Equity & InclusionRoom 300C
Improving Customer Satisfaction in the Field2992991PDH, TNUBCustomer RelationsRoom 300D
The Ten Pretreatment Commandments2992992PDH, WWIndustrial PretreatmentRoom 301A
Electrical Harmonics 101 for Water Professionals2992993PDHEngineering & ConstructionRoom 301B
Embracing Technology while Preserving Heritage to Streamline Geospatial Asset Management2992994PDHAsset ManagementRoom 301C
This Old Thing?: Giving Your Outdated Water Model a Fresh Makeover2992995PDH, DWDistributionRoom 301D
Using Technology to Support Stormwater Management2992996PDHStormwaterRoom 301E
2:30 PM - 3:00 PM
Hurricane Helene's Impact on Erwin Utilities Water and Sewer Systems2992997PDH, DW, WW, TNUBSystem ManagementBallroom A
On-Site Sodium Hypochlorite Generation: A Safe and Cost-Effective Solution for Disinfection2992998PDH, DWDrinking Water TreatmentBallroom B
Is Your Treatment Plant Closer to Capacity Than You Think?2992999PDH, WWCleanwater TechnologyBallroom C
Women at Work: Perspectives of Heavy Equipment Operators, cont.2995090PDHDiversity, Equity & InclusionRoom 300C
Going Viral: Using Social Media to Build Your Water Utility's Brand2993000PDH, TNUBCustomer RelationsRoom 300D
Brewery Industry Wastewater Management2995091PDH, WWIndustrial PretreatmentRoom 301A
Mitigating the Risk as SARP10's Program Manager at Risk (PMAR)2993001PDHEngineering & ConstructionRoom 301B
A New Take on Pump Station Testing & Analysis: How Pump Station Evaluations Help Prioritize Dollars2993002PDHAsset ManagementRoom 301C
Aging Like Fine Water: How Water Age Affects Quality and How to Combat It.2993003PDH, DWDistributionRoom 301D
Bridging the Gap: Modeling Solutions for the Complex Brent Spence Bridge Corridor Project3104948PDHStormwaterRoom 301E
Name Location Name
3:00 PM - 4:30 PM
Ice Cream SocialPark Exhibit Hall Concourse
Name Session ID CE Type Track Speakers Location Name
3:15 PM - 3:45 PM
Beyond Surface Level: Best Practices for Safe, Effective, and Accurate Manhole Inspections2993005PDH, WWSystem ManagementBallroom A
What Does Your Watershed Surveillance Data Tell You?2993006PDH, DWDrinking Water QualityBallroom B
Innovative Treatment Processes Unveiled with Expansion of Sevierville's McCroskey Island WWTP2993007PDH, WWCleanwater TechnologyBallroom C
Tapping Into Talent: Engaging Future Water Professionals2993008PDH, TNUBWorkforce/CultureRoom 300C
Call Center Stress Syndrome: What Your Frontline Employees Need You to Know About Supporting Their Mental Health2995093PDH, TNUBCustomer RelationsRoom 300D
Down the Drain: Pretreatment Program Compliance and PFAS Preparedness Including Lessons Learned2993009PDH, WWIndustrial PretreatmentRoom 301A
Pick Up the Phone! Everyone Wins when Engineers and Manufacturers' Reps Coordinate During Design2993010PDHOther/Special TopicsRoom 301B
Condition Derby: The Race Against Asset Operational Inefficiency2993011PDHAsset ManagementRoom 301C
A Ten-Year Journey of Empowering Utility-led Innovation2993012PDH, TNUBUtility Operations & MaintenanceRoom 301D
Diving into the Clinch -A Study of Water Quality of One of Tennessee's Pristine Rivers2993013PDHEnvironmentRoom 301E
3:45 PM - 4:15 PM
Advanced 3D Modeling: Bridging the Gap in Utility Management and Workforce Transition2993014PDHSystem ManagementBallroom A
Updates and Challenges of New Safe Drinking Water Act Revisions2992893PDH, DWDrinking Water QualityBallroom B
Don't Get Caught with Your Pumps Down: Using Analytics to Improve Pump Reliability and Performance2993016PDHCleanwater TechnologyBallroom C
Whoa Man: Women of Water Technical Session2993017PDHWorkforce/CultureRoom 300C
Why They Show Up: Effective Marketing Techniques for Customer Service Employee Recruitment2995098PDH, TNUBCustomer RelationsRoom 300D
Enhanced Source Control Using Supercritical Water Oxidation to Treat Industrial Waste Streams2993018PDH, WWIndustrial PretreatmentRoom 301A
Customers Talk, We Listen2993019PDH, TNUBOther/Special TopicsRoom 301B
Streamlining Success: Advanced Tools for Managing Nashville's Stormwater System2993020PDHAsset ManagementRoom 301C
Optimizing In-House Project Execution: Electrical and Mechanical Maintenance in Water Utilities2993021PDH, DWUtility Operations & MaintenanceRoom 301D
Kentucky & Tennessee Nutrient Collaboration2993022PDHEnvironmentRoom 301E
Name Session ID CE Type Track Speakers Location Name
4:15 PM - 4:45 PM
Why Pay More? Using your ArcGIS Online Account to Build a Work Order System You'll Actually Like2993023PDHSystem ManagementBallroom A
Compliance with the LCRI -Moving Beyond the Inventory2993024PDH, DWDrinking Water QualityBallroom B
It Will Be Coming Down the Mountain, When It Comes – HCWWTA Case Study Advanced Primary Filtration2993025PDH, WWCleanwater TechnologyBallroom C
Whoa Man: Women of Water Technical Session, cont.2993026PDHWorkforce/CultureRoom 300C
Managing Unhappy Customers: Tools for Five-Star Customer Service2995099PDH, TNUBCustomer RelationsRoom 300D
Pretreatment Twilight Zone2995101PDH, WWIndustrial PretreatmentRoom 301A
Blueprints for Tomorrow: How STEM Professionals Propel the Next Generation with Future City2993027PDH, TNUBOther/Special TopicsRoom 301B
Emerging Technologies and Methods for Service Line Identification2993028PDH, DWAsset ManagementRoom 301C
Have You Heard What's New at Fleming Training Center?2993029PDH, DW, WW, TNUBUtility Operations & MaintenanceRoom 301D
Louisville MSD: Impacts of Green Infrastructure on the MS4 Program2993030PDHEnvironmentRoom 301E

Wednesday, July 30

Name Location Name
7:30 AM
Charity Golf TournamentEgwani Farms
7:30 AM - 8:30 AM
Continental BreakfastBallroom C

Workshops

Name Session ID CE Type Track Speakers Location Name
8:00 AM - 11:00 AM
WORKSHOP - Rolling Through Water Innovation: A Moving Workshop on KUB's Clean and Drinking Water Infrastructure 2995107PDH, WWWorkshop - Clean WaterThree Rivers Rambler Charter Train
WORKSHOP - Rolling Through Water Innovation: A Moving Workshop on KUB's Clean and Drinking Water Infrastructure 2995108PDH, DWWorkshop - Drinking WaterThree Rivers Rambler Charter Train