Customer service representatives are the frontline voice of your organization, often handling high-stress situations, emotional customers, and performance metrics that demand constant multitasking. However, this high-pressure environment can lead to what’s known as “Call Center Stress Syndrome” (CCSS), a combination of burnout, emotional fatigue, and disengagement that can impact employee mental health, productivity, and retention. 

In this presentation, we’ll unpack the unique stressors faced by customer service representatives, explore their impact on both individual and organizational performance, and discuss actionable strategies for addressing these challenges. Backed by industry research and case studies, we’ll highlight how proactive mental health support can reduce turnover, improve morale, and foster a resilient workforce.