Abstract: AI Readiness in Water Utilities—Five Do’s and Don’ts for Responsible Adoption As water utilities continue modernizing operations, artificial intelligence (AI) presents significant opportunities to enhance system reliability, streamline workflows, and improve customer and environmental outcomes. From leak detection and water quality monitoring to predictive maintenance and customer service optimization, AI-driven tools can empower utilities to make faster, more informed decisions. However, successful and responsible AI adoption requires clear guidance, strong governance, and a shared understanding of both the benefits and limitations of these technologies. This presentation introduces practical, utility‑focused recommendations through five essential do’s and don’ts. Attendees will learn how to confidently integrate AI into daily operations while safeguarding data integrity, maintaining transparency, and promoting public trust. Five Do’s Do validate data sources to ensure that AI models are built on accurate, complete, and representative information. Do maintain human oversight in all decision-making processes—AI should support, not replace, operational expertise. Do establish clear governance policies for data privacy, cybersecurity, and appropriate use of AI outputs. Do start with small, high‑value pilot projects that allow teams to learn, adapt, and scale responsibly. Do train employees regularly so all staff understand AI tools, risks, and expected behaviors. Five Don’ts Don’t share sensitive, proprietary, or customer data with AI tools unless secure and approved channels are in place. Don’t rely solely on AI predictions—always corroborate results with engineering judgment and real‑world conditions. Don’t deploy AI without documenting assumptions, limitations, and decision boundaries, especially in regulated operations. Don’t ignore bias or errors in your AI outputs—periodic audits and model updates are essential. Don’t treat AI as a one‑size‑fits‑all solution; tailor tools to your utility’s unique infrastructure, regulatory requirements, and operational environment. By emphasizing responsible use, collaborative oversight, and transparent communication, water utilities can leverage AI to strengthen resilience, optimize performance, and enhance service to the communities they serve.