The Northern Kentucky Water District (NKWD) was utilizing an AMR meter reading system for its approximately 85,500 meters that was nearing the end of its life in 2018. NKWD conducted a study with HDR to evaluate the meter reading technologies available and to evaluate the costs for owning and operating these systems. NKWD received bids for multiple meter reading system approaches, including full AMI, full AMR, and an AMI/AMR hybrid. NKWD selected an AMI/AMR system based on the lowest present value cost and functionality that would meet its future needs. In 2021, NKWD entered into agreement to have a Sensus AMI Flexnet reading system installed. This system includes 12 Base Stations, 1,000 Ally meters with remote shutoff, and 85,500 radio endpoints. After overcoming delays resulting from supply chain issues during the pandemic, the project reached substantial completion December 31, 2024 with 89,000+ radio endpoints reporting into the AMI software. This project has allowed NKWD to adopt a more proactive approach to its customer service. NKWD went from having consumption readings on a quarterly basis to having numerous readings every day. Since the beginning of the AMI implementation, NKWD has been able to proactively identify approximately 2,200 customer leaks and notify them, which provides them with the opportunity to fix leaks and avoid a surprisingly high bill. NKWD estimates it has eliminated approximately 11,500 truck rolls with the AMI system, including the Ally meter remote shutoff feature.